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How to see an online doctor & get medical certificate (MC) in Singapore?

Super Easy . Super Convenient . Super Fast

Step 1: Register to see Doctor

9am - 3pm (Weekdays)

For First-Time Users only:

Register here

For existing users, simply join the queue directly here:

JOIN QUEUE

To see Live Queue Status / Wait time:

Queue Status

Step 2: Drop us a WhatsApp to keep us updated!

Let us know you have registered over WhatsApp.

Typically, our average wait time to see a Doctor is 0 to 10 minutes. We will keep you informed of your queue status.

Whatsapp us

Step 3: Payment

Payment link will be sent to your e-mail after video consultation. Methods: PayNow, Credit Card or Bank Transfer.

A Medical Certificate (MC) Guide in Singapore 2024! (updated)

Digital Health Clinic

5 July 2024

Everything you need to know about Medical Certificates (MCs) in Singapore and how to get one! 

8 min read | not-intended-to-game-the-system

"In Singapore you can get a MC, if you are really sick"

But you cannot get an MC if you are well! 

There have been cases where MCs are "issued" to patients who wanted to skip work or school, but who were not really sick. This is not legal.  But if you are really sick with mild symptoms, telemedicine may be your best choice! You get to skip the queue, see a doctor within 5 to 10 minutes, and get your much needed rest. You'd be surprised to know that majority of minor illnesses do not require any curative treatment. They merely require rest, allowing the body's own immune system to fight and fend itself. There are medicines that can be taken to alleviate annoying symptoms, but do not make you recover faster.

Can lie to the Doctor to get an "easy" MC?

Please don't. If genuinely sick, you deserve the rest.

Doctors are not lie detectors, and many diagnoses depend self-reported symptoms. Much of the time, a physical examination in clinic may not be able to help Doctors differentiate the 'liars' from the the 'really sick'.  Take Primary headaches, for example; most headaches rely on history taking. Neither a physical examination nor even an MRI, will be able to differentiate a 'falsely reported' symptom of a headache from a genuine one. 

Malingerers may have personal reasons for their lying, these include:

  1. Getting drugs such as pain medications
  2. Seeking attention
  3. Avoiding national service
  4. Getting leave from school or work
  5. Avoiding legal action

The doctor may suspect malingering:

  1. The person's situation could be improved by getting a certain diagnosis
  2. Symptoms are not coherent with signs of illness
  3. The person doesn't follow treatments or follow-up with care
  4. The person has a diagnosis of an anti-social personality disorder

How many days of MC can I get?

The number of days of MC you can get, depends largely on the doctor's assessment of your illness (type and severity), and the expected duration of recovery. In some cases, to minimize spread of infectious diseases, as with the case of Covid-19 or HFMD, MCs can be issued for an extended duration as recommended by infectious disease guidelines.

As a rule of thumb, Doctors tend not to give MCs beyond 3 days at one go for Tele-consultation. This is because closer reviews might be necessary, especially if the symptoms do not improve or worsen.

If you are seeing Doctor repeatedly (e.g. frequent symptoms, more than 1 to 2 times a month), rather than to repeatedly issue MCs, a doctor may advise you to a specialist for further review or to visit your nearest GP for a physical examination.

Illness MC Duration (Estimated Duration)
Diarrhea & Vomiting 1 to 2 days

Usually resolves quickly within 24-48hours. If you have diarrhea lasting more than 3 days, have blood in stools, fever or persistent sharp tummy pain, please see a Doctor in clinic for a proper assessment.
Headache 1 day

Usually resolves within a day with adequate pan relief, rest or hydration. If you have sudden onset intense headaches (thunderclap-like), headaches that are triggered by exertion (e.g. exercise or sex), early morning headaches, you may need a follow up with a Neurologist who can arrange an MRI for you.
Cough, Runny Nose, Sore throat, Fever 1 to 3 days

Usually improves within 2-3 days. If you have any chest pain (e.g. when coughing or taking deep breaths), shortness of breath or persistently high fever > 3-4 days, you may have a more serious infection. Do visit your GP for a physical assessment.
Hand Foot Mouth Disease 7 to 10 days

Usually improves in about 5 days, but considered infectious for up to 10 days. Most individuals recover well. Some individuals may experience temporary finger or toe nail loss subsequently. If you have persistently high fever, numbness or weakness in any part of the body, sensitivity to light, neck stiffness, severe headaches or are unable to tolerate orally because of significant pain, you may need to visit the emergency department.
Chicken Pox 7 days

Usually improves in 5 to 7  days. Considered infectious as long as there are fluid filled vesicles that have not dried up. If you have persistently high fever, numbness or weakness in any part of the body, sensitivity to light, neck stiffness, severe headaches or are unable to tolerate orally because of significant pain, you may need to visit the emergency department.
Insomnia or Poor sleep 1 day

Usually improves with adequate rest. Sleep Hygiene is advised: (1) No activity or work in bed (2) Don't stay in bed if unable to sleep (3) Remove clocks from the room - clock watching or counting hours left to sleep worsens the condition (4) Regular exercise (in the early evenings) (5) Avoid day naps (6) Avoid Caffeinated Drinks. 
Low Back Pain  1 to 2 days

Usually improves with early mobility and avoiding carrying heavy items. If you have numbness or weakness in the lower limbs, bowel incontinence, difficulty passing urine you will need to be attended urgently in the Emergency Department.
Gout 1 to 2 days

Usually improves within 24-48hours with adequate hydration & anti-inflammatory & pain relief. If you have 3 or more attacks in a year, you may want to consider starting Uric Acid Lowering therapy. We will be able to advise you and arrange the necessary blood tests required.

Are digital MCs valid in Singapore?

MCs are legitimate as long as they are issued by SMC-registered doctors. As the MC is a computer-generated MC, the doctor's signature is not required. The doctor's name and MCR number are stated on the DigiMC. To further cement its authenticity, ensure that the digital MC is issued from the https://mc.gov.sg domain. If your employer does not accept your MC, you may inform them that this is a new initiative by GovTech and point them to this webpage www.mc.gov.sg for more information. For further clarifications, your employer can contact GovTech via the support form. 

At DigitalHealth.sg, your health and convenience are our top priorities. Our medical certificates are issued by qualified and registered Singapore Doctors under Digital Health Clinic [Ministry of Health License No: R/23M1175/MDS/001/232] . All our physicians are proud members of the Singapore Medical Council (SMC). Our meticulous selection process includes thorough background checks, credential verification, and personal interviews, all part of our commitment to bringing you professional care in telemedicine services.

Our Fees

Only Super Transparent Prices

Fee Schedule Price
Consultation Fee
(includes Medical Certificate)
$18
(wef 2024)
Same-Day Delivery Fee* $5
Medications as-charged
LPA Certification (Home-visit) $240
Payment Methods
(Payment only after consult)
Ministry of Health License MOH-License
R/23M1175/MDS/001/232

*Same-day delivery: If processed before 3pm, medications will be delivered between 6pm - 10pm.

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Questions

Medical Certificates in Singapore are recognized as long as they are issued by doctors registered by the Singapore Medical Council. Moreover, our electronic medical certificate (e-MC) will be issued using MC.GOV.SG with verifiable link and QR code.
A valid Medical Certificate comprises the following:

  • 1. Serial number for validation of authenticity
  • 2. Type of medical leave (For example, unfit for school or duty)
  • 3. Date of issue of MC
  • 4. Duration of leave given
  • 5. Name and MCR of the Doctor (anonymous Doctors not allowed)
  • 6. Your name and identification number
  • 7. For DigiMC, ensure that it is issued from 'https://mc.gov.sg'

No, if our Doctor has assessed that you are well and fit for work - a Medical Certificate cannot be issued.

In general, our Doctors will issue an appropriate duration of MC that is consummate with the expected recovery period. This typically ranges between 1 to 3 days depending on the type of illness and severity. 

Our Doctors will need to assess if an extension of MC is warranted (with or without a subsequent video consult). In some cases, where your illness is taking longer than usual to resolve, our doctor will take necessary steps to advice you further and may suggest a in-clinic review.

A consult fee may be applicable if the doctor requires that a video consult is needed before extending your MC. Otherwise, an administrative fee of $8 will be charged for all MC extensions.

It is illegal to buy a Medical Certificate in Singapore. A doctor will have to assess your illness over a compulsory video consult before a Medical Certificate can be issued. Thankfully, seeing a Doctor for minor ailments can be easy and straight forward - it can be done in under 5 - 10 minutes.

We currently see individuals with one or more of these chronic conditions:
1. High Blood Pressure
2. High Cholesterol
3. Pre-diabetes
4. Diabetes
5. Gout
6. Osteoarthritis
7. Allergic Rhinitis
(We will progressively add on to the list of chronic conditions in the near future.)

Our health partners - Kingsway Medical Clinics will be able to provide CHAS subsidies under Chronic Disease Management Programme (CDMP). Do note that there are some requirements specified by MOH in order to utilize the subsidies:

  1. First Consultation: The first consultation will have to be a physical in-clinic consult with our health partners at Kingsway Medical Clinics. (Note: The Consultation Fee can be subsidised under CHAS).
  2. Subsequent Consultation(s): A maximum of (3) tele-consults may be claimed under CDMP in a calendar year in which you may utilize our app for refills. During this period, our doctors will continue to assess your eligibility for refills over telemedicine, and follow up with you periodically.  
  3. Yearly blood test: To monitor for control of your chronic condition, as well as to screen for any complications. Our package costs a nominal fee of $38 - comprising Blood Pressure, Cholesterol, Diabetes, Kidney Function, Liver Function and Urine Protein (Albumin) test with a Doctor's consultation ($0). When you arrange for your yearly blood test with our Doctors, this can double up as your First Consultation with us.

In general, if you meet these criteria (Three C's), our doctors may assess you to be suitable for a refill without a repeat consult. In which case, we will deliver your medications straight to you.

  1. Control: Your chronic condition must be shown to be well-controlled with stable trends on your Health Diaries.
  2. Compliance: As part of managing your chronic condition safely via tele-consults, you will need to be compliant with your medications (i.e. taking medications regularly). 
  3. Complications: If you are experiencing symptoms or complications as a result of your medications or chronic condition, our doctors may arrange a video consultation with you and/or may advise an in-person consultation where necessary and appropriate.

For medication orders processed before 3pm, we will provide same working day delivery. We work alongside our licensed Pharmacy Partners (WellAway Pharmacy) will process the received e-prescriptions and deliver the medications directly to you:

  1. For orders after 3pm, next-working day delivery slots are as follows:
    – 10 am to 2 pm
    – 2 pm to 6 pm
    – 6 pm to 10 pm
    Our customer service team will reach out to you to confirm your delivery slot.
  2. Once you have received the medicines, if required, a qualified pharmacist from Wellaway Pharmacy may provide you advice remotely on drug interactions and medicine management.
  3. We do not deliver to these secured zones: Airline Road, Airport Cargo Road, Airport Zone, ALPS Ave, Camps, Immigration Checkpoints, Construction Sites, Jurong Island, Jurong Port, PSA Ports, SATS, Aerospaces, Shipyards, Supply Bases

Yes - during your video consult doctors will assess your medical condition and suitability for a Medical Certificate. The doctor will also advise you on your need for medications.

  1. Your electronic Medical Certificate will be sent as a soft-copy promptly after payment.
  2. Our electronic Medical Certificates are official and recognized in Singapore.
  3. Note that if you do not require or have decline medications, only the consultation fee will be charged.

You can provide the four-digit PIN to your family members or a trusted recipient to receive the package on your behalf. In the event that there is no one around to receive the medication parcel, the delivery driver will contact you to re-schedule within the same day.

If the delivery is unsuccessful the second time round, the medication parcel will be returned to the pharmacy. Do note that a re-delivery charge of $8 will be imposed to arrange a new delivery.

Simply make a booking at one of our partnering clinics via this link: www.healthscreeningcentre.sg.
The Basic Package ($38) is customized as a yearly screen, specifically to monitor High Blood Pressure, High Cholesterol and Diabetes and it's complications.

We have a wide range of medications in our inventory. Click here to see full list of medicines and their prices (non-exhastive list). If you cannot find your medication / price, drop us a WhatsApp!

Our Team

Healthier Lives . Happier People

Dr. Jordan Lim

Family Physician 
Director

BMed MD (UNSW, Australia)
GDFM (NUS, Singapore)

Lisa Lim

Legal Counsel,
HR & Accounting

Huilin Yeo

Customer Relations Specialist


Contact us

Operating Hours 9 am to 2 pm*
Monday to Friday
(*Closed on Public Holidays and Weekends)
WhatsApp Only +65 88977900 (WA only)
E-mail [email protected]
(reply within 1-2 working days)
Headquarters Digital Health (Headquarters)
109 Lor 1 Toa Payoh #01-316 S(310109)
(No walk-ins)
Health Partner Kingsway Medical (Braddell) Clinic 

About Us

Digital Health Clinic is a licensed telemedicine platform dedicated to providing comprehensive medical care for individuals with both acute and chronic health conditions. 

For acute conditions, we commonly address symptoms and ailments like cough, sore throats, sinus infections, diarrhea, stomach aches, urinary tract infections, skin rashes, muscle strains and migraines.

For those with chronic health conditions, we specialize in the management and treatment of high blood pressure, diabetes, high cholesterol, among other long-term health challenges.

Digital Health WhatsApp

📢 Instant Video Consult ($18 Nett) | Notice: Closed on 19th July (Friday)