SMC-registered doctors
Experienced doctors who also serve in physical clinics and are familiar with MOH telemedicine guidelines.
How to see an online doctor in Singapore?
Jump on a secure video call with an SMC-registered doctor, get medical advice or medication delivery without stepping into a clinic.
Clinic-grade care, delivered online
Every teleconsult is handled by an SMC-registered Singapore GP with support from our Care Team for follow-up, logistics, and medication delivery.
Secure video rooms
No downloads needed. You may call straight from your web-browser.
Remote Care & Meds
Receive remote medical care at the convenience of your home.
Start your teleconsult within minutes
Weekday sessions run from 9am – 1pm SGT. Follow the steps below to secure the next available consult.
- Register for the live queue. Sign in with MyInfo or fill in a quick intake form so the doctor can review your symptoms, medications, and preferred delivery details.
- Confirm your slot on WhatsApp. Message our care team after registering. We monitor your spot, provide an ETA, and alert you when the doctor is ready — most patients wait under 10 minutes.
- Join the call & pay after. Meet the doctor in a secure video room. Once the consult wraps, you'll receive a payment link (PayNow, credit card, or bank transfer) along with MCs, receipts, and medication options.
$15 nett teleconsult fee
Charged only after your call. No surcharges.
What's included
- Secure video consult with an SMC-registered GP
- Digital MC via mc.gov.sg when medically indicated after Doctor's assessment
- E-prescriptions and medication delivery arrangements
- Follow-up messaging for test reviews or symptom updates
How payment works
You'll receive a payment link after the consult. Pay with PayNow, credit card, or bank transfer. Receipts are emailed immediately for corporate claims.
If the doctor advises an in-person review instead of a teleconsult, you won't be charged.
What to expect during the consult
Consults feel similar to a clinic visit. The doctor reviews your history, examines symptoms over video, and recommends next steps. If medication or lab tests are needed, we organise delivery or clinic appointments.
- Average wait time: typically under 10 minutes once you join the queue.
- Call length: varies, with longer sessions for chronic care & complex conditions.
- Follow-up: we check in if symptoms warrant monitoring or if lab results are pending.
When teleconsult is appropriate
Mild acute illnesses (cough, flu-like symptoms, stomach bugs), chronic condition follow-ups, prescription refills, and medical certificate requests often suit telehealth. The doctor escalates to a physical review if red flags appear.
Be frank about your symptoms, especially when requesting medical leave. Doctors can only issue MCs when they judge you to be medically unfit, and inaccurate accounts slow down care for everyone.
Teleconsult is ideal for these scenarios
If symptoms sound serious during screening, the doctor will refer you for an in-person review instead of completing the video consult.
Respiratory infections
Flu, sore throat, cough, and runny nose assessments with MCs and symptomatic medication when required.
Gastrointestinal upsets
Stomach flu, food poisoning, mild dehydration, and advice on hydration plus antibiotics when clinically indicated.
Chronic reviews
Hypertension, diabetes, dyslipidaemia, and gout follow-ups, including chronic medication refills and lab result discussions.
Women's & men's health
UTIs, contraception advice, erectile dysfunction, skin conditions, and referrals when in-person tests are needed.
Medication queries
Clarify side effects, adjust doses, or receive bridging prescriptions while waiting for a clinic appointment.
Paediatric concerns
Mild childhood fevers, rashes, or feeding issues with guidance on home care and when to head to a clinic.
FAQs: How many days of MC can I receive?
Doctors may determine MC duration after a thorough assessment, based on the condition, severity, and infectious risk.
Teleconsult MCs usually cover up to three days so your doctor can reassess if symptoms persist or worsen. If you fall sick frequently, expect the doctor to recommend in-clinic reviews or specialist referrals to uncover recurring causes. During infectious outbreaks such as COVID-19 or HFMD, MCs may be extended to protect others. Your doctor will advise on follow-up timelines and when a physical examination is necessary.
| Illness | Estimated recovery period | When to seek urgent care |
|---|---|---|
| Diarrhoea & vomiting | 1–2 days. Most cases resolve within 24–48 hours. | Visit a clinic if symptoms last >3 days, stools contain blood, fever spikes, or sharp abdominal pain persists. |
| Headache | Often settles within a day with rest, hydration, or pain relief. | Seek urgent review for thunderclap headaches, exertion-triggered pain, early morning headaches, or neurological changes. |
| Cough, runny nose, sore throat, fever | 1–3 days. Symptoms usually improve within 2–3 days. | Consult in person if you develop chest pain, shortness of breath, or fever lasting beyond 3–4 days. |
| Hand, Foot & Mouth Disease | 7–10 days. You may feel better in five days but remain infectious for up to 10 days. | Head to the emergency department for persistent high fever, numbness, weakness, neck stiffness, light sensitivity, or inability to stay hydrated. |
| Chickenpox | About 7 days. Contagious while fluid-filled vesicles remain. | Seek urgent care for sustained high fever, neurological symptoms, or if severe pain prevents eating or drinking. |
| Insomnia or poor sleep | Typically improves after a day of rest plus healthy sleep habits. | Adopt sleep hygiene: avoid screens in bed, skip daytime naps, exercise early evening, limit caffeine, and leave the bed if you cannot sleep. |
| Low back pain | 1–2 days. Gentle movement and avoiding heavy loads help recovery. | Attend emergency care for leg numbness or weakness, bowel or bladder issues, or difficulty urinating. |
| Gout flares | 1–2 days with hydration and medication. | Discuss long-term therapy if you experience two or more attacks a year or symptoms do not resolve. |
Digital MCs are recognised in Singapore
Medical certificates issued by SMC-registered doctors are valid whether delivered digitally or on paper. Our DigiMCs are generated through mc.gov.sg with secure verification links and QR codes.
A valid MC includes:
- A unique serial number to confirm authenticity.
- The type and duration of medical leave granted.
- Date of issue, doctor's name, and MCR number.
- Your full name and identification number.
- Confirmation that the document originated from mc.gov.sg.
If your employer needs assurance, direct them to www.mc.gov.sg or have them reach GovTech via the support form for verification.
Online doctor consult FAQs
Quick answers about digital MCs, queue times, and subsidies.
Are digital medical certificates valid?
Yes. Digital MCs issued after assessment by SMC-registered doctors are recognised for sick leave, subject to the usual employment eligibility and verification requirements. We issue DigiMCs through mc.gov.sg with a verification link and QR code so employers can validate authenticity.
Can I request an MC if I'm well?
No. Doctors can only issue MCs when they assess that you are unfit for work or school. If you are well, an MC cannot be granted.
How many days of MC can I get over teleconsult?
The duration depends on the doctor's assessment of your illness and expected recovery. Most remote MCs cover 1–3 days, with further reviews scheduled if you stay unwell.
Can I extend my MC if I'm still sick?
Extensions may require another video review or, in some cases, an in-clinic assessment. An $8 administrative fee applies when a doctor approves an extension without a consult; otherwise, standard consult fees apply.
Ready to see the doctor?
Weekday teleconsult queue opens at 9am (SGT). Join now and we'll guide you through every step.